Sarah Eshelman

Zendesk Guide: Title in URL leads to inaccurate Google Analytics pageviews

Answered

1. Community
2. Zendesk Suite Q&A

I am trying to track pageviews on Google Analytics for knowledge base articles on Zendesk Guide. Each article has a unique number. However, the title of the page is sometimes appended to the URL, ...

• Sarah Eshelman
• Created April 19, 2021 23:10
• 3 followers
• 1 comment
• 0 votes

Explore: Time to Resolution (Support data) for Linked article tickets (Guide data)

Answered

1. Community
2. Zendesk Suite Q&A

Is there a way to track the TTR only for tickets with a linked article? I want to measure if linking articles is driving down TTR over time. It seems like it's not possible to create queries using ...

• Sarah Eshelman
• Created April 12, 2021 16:03
• 4 followers
• 3 comments
• 0 votes