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C.L.

Joined Apr 16, 2021

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Last activity Jan 09, 2024

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Latest activity by C.L.

C.L. commented,

Community comment Q&A - Help center and community

Hi all, 

I finally implemented my solution that shows a list of Related Article if articles share the same label. Thanks for starter code and examples, Trapta and Katerina.

I put this in article_page.hbs-

and then this in my script.js, make ajax call and do formatting work (also exclude the currently loaded article)-

//Show related links in right pane
//related links are articles that share one or more labels
function insertRelLinks(){
var template_start = `

    `;
    var template_end = `
`;
var template = ``;
var jqxhr = $.ajax( showRelatedLinks() )
.done(function( data ) {
if( data.count > 0 ){
$('#rellinks-section').html((template_start + template + template_end));
$.each( data.results, function( k, v ){
var vID = $(v.id);
if(vID[0]!==articleId) //don't show link to currently loaded article
{
template += `

  • ${v.name}
  • `;
    }
    } );
    $('.related-articles').show();
    $('#rellinks-section').html((template_start + template + template_end));
    }
    });
    }
    insertRelLinks();

    It looks like-

    View comment · Posted Sep 06, 2019 · C.L.

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    C.L. commented,

    Community comment Q&A - Help center and community

    Hi @Diziana, 

    Thanks much for the detailed code. I'm a total newbie to Curlybars and appreciate the example of accessing in-page properties. 

    I'll post back here with a screenshot when I get a chance to implement this. 

    View comment · Posted May 07, 2019 · C.L.

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    C.L. commented,

    Community comment Q&A - Help center and community

    Angeli,

    It seems you would have to write a function that called the ZD APIs twice- once to get the labels of the current article, and the second time to search for all articles containing the same labels (if if getting a list of articles that share labels is what you were looking to do).

    I had a hard time trying to figure out how to get the labels of the article currently loaded but I think I would do it like-

    var currentArticleID = location.href  (insert a bunch of js work to parse out the id)

    then api/v2/help_center/en-us/articles/.json would get you the current article from which you can get the label_names property. 

    then /api/v2/help_center/articles/search.json?label_names= would give you list of "related" articles

     

    View comment · Posted May 07, 2019 · C.L.

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    C.L. commented,

    Community comment Q&A - Help center and community

    Katerina,

    Thanks much for the code sample and explanations. I will try and adapt this to a right-had pane we have. I wonder if .js files can be added as assets, and referenced like asset png etc? It would be nice to isolate custom code from Zendesk's.templates. 

    Your site looks very nice, well done. 

    View comment · Posted Mar 14, 2019 · C.L.

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    C.L. commented,

    Community comment Q&A - Help center and community

    Katerina, were you ever able to adapt your code to a page template? I'm interested in doing the same thing. 

    View comment · Posted Mar 13, 2019 · C.L.

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