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Ashish G
Joined Apr 16, 2021
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Last activity Jun 18, 2022
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Latest activity by Ashish G
Ashish G commented,
If its not possible to make the followup questions mandatory, is it atleast possible to make a Reason default? I wish to replace the blank space with something like "Please choose a Reason from this drop-down" as the default reason.
PS: I do not wish to integrate any app since our team is already working on a proper CSAT structure. So, need something for meanwhile.
View comment · Posted Jun 18, 2022 · Ashish G
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Ashish G commented,
Yes, even would love to have this feature as it will help us prioritize/de-prioritize or create a different workflow for tickets with/without attachments. Also, if this could be added as an option on the view page for tickets to sort it accordingly.
View comment · Posted Mar 23, 2019 · Ashish G
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