Mark Fly
Director of Customer Experience at JBKnowledge
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Total activity28
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Last activity
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Activity overview
Latest activity by Mark Fly-
Mark Fly commented,
Hello, While Custom status is a great newer feature. It seems to have lacked a lot of forethought based on all the comments I needed to read to see if my initial question was answered, which is, c...
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Mark Fly commented,
Hi, We need this same feature in our support for our app. Is this a homegrown solution? Or is it a 3rd party you can share? We really need approval to not only emulate a user, but to get approval ...
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Mark Fly commented,
Has there been any significant improvement for this feature app? It is discerning that there is no way to manage out of office agents effectively.
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Mark Fly commented,
It would help considerably if you could see the pictures. They are so small and unreadable
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Mark Fly commented,
Indeed. How can I close a ticket that has no response if I can not fundamentally see if the email bounced? If the EU does not respond that is one thing I can accept. I am actually so surprised you ...
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Mark Fly commented,
We have been without this much needed feature for over 3 years now after using it successfully in the old Web Portal. It is very unfortunate that the only option is to utilize the API to accomodate...
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Mark Fly commented,
This exact ( well almost) function used to be in place with the old Web Portal and was extremely useful when providing feedback to our development team. We find ourselves with hundreds of articles ...
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Mark Fly commented,
+1 !