Mark Fly

Hello,

 While Custom status is a great newer feature. It seems to have lacked a lot of forethought based on all the comments I needed to read to see if my initial question was answered, which is, can I add Custom Status to a view? Which, if I am not mistaken is a big resounding NO. Please correct me if I am wrong and high five me if I am right as i diligently read the entire article to see if I could get my answer...

Hi, We need this same feature in our support for our app.  Is this a homegrown solution? Or is it a 3rd party you can share? We really need approval to not only emulate a user, but to get approval to even access the data for support's sake

Has there been any significant improvement for this feature app? It is discerning that there is no way to manage out of office agents effectively.

It would help considerably if you could see the pictures. They are so small and unreadable

Indeed. How can I close a ticket that has no response if I can not fundamentally see if the email bounced? If the EU does not respond that is one thing I can accept. I am actually so surprised you do not show this. We recently asked about this and they pointed to an app we need to purchase above our current ZD licensing?

We have been without this much needed feature for over 3 years now after using it successfully in the old Web Portal. It is very unfortunate that the only option is to utilize the API to accomodate the needs. 

Is tagging , or some other form of it, going to be added to Community or not?

This exact ( well almost) function used to be in place with the old Web Portal and was extremely useful when providing feedback to our development team. We find ourselves with hundreds of articles we have to manually edit content on. This, as Jennifer stated previously, is very clumsy and ad-hoc.

Was this an oversight by development?

Is there anything on radar to address this?

What is the best workaround?

+1 !