Matt McLeary

Just to ping this one back on the Zendesk radar - we need this urgently, any planning or reasons why it was switched off?

Just to add to this as it seems although things may have changed over the past year, there are still ways (esp by simply using search) that if you know what to look for, you can easily find tickets that do not relate to your Group.

FreshDesk is offering this, so it seems logical that Zendesk offers such an ability. Recent support replies have even hinted at setting up a second instance with data-share, that seems madness to me. The simplest of ticketing systems (say, OTRS) allow this so I'd say it needs to be something that's put into your sprints, if it isn't already!