Recent searches
No recent searches

Jean-michel WEISS
Joined Apr 16, 2021
·
Last activity Aug 01, 2024
Following
0
Followers
0
Total activity
27
Votes
7
Subscriptions
9
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Jean-michel WEISS
Jean-michel WEISS commented,
Hi, but that means also, that all the handled tickets have a SLA. do you have a example of fake sla, or values that we can enter for using the agent work time ? Time tracking is not accurate at all for tracking agent efficiency ( even with the sum of updated handling time on tickets per day and per agent)
View comment · Posted Aug 01, 2024 · Jean-michel WEISS
0
Followers
0
Votes
0
Comments
Jean-michel WEISS commented,
Yes and no, it's also a side effect with the new workspace UI
View comment · Posted Mar 17, 2022 · Jean-michel WEISS
0
Followers
0
Votes
0
Comments
Jean-michel WEISS commented,
ticket :10143280: the refresh issue is solved. Now we have a new side effect. Forward and side conversation are no more working
View comment · Posted Mar 16, 2022 · Jean-michel WEISS
0
Followers
0
Votes
0
Comments
Jean-michel WEISS commented,
0
Followers
0
Votes
0
Comments
Jean-michel WEISS commented,
Ok, so i'm not sure but maybe it's not the appropriate placeholder. what i would like is a placeholder which captures a custom user field, from the user who created the ticket
View comment · Posted Feb 22, 2022 · Jean-michel WEISS
0
Followers
0
Votes
0
Comments
Jean-michel WEISS commented,
0
Followers
0
Votes
0
Comments
Jean-michel WEISS commented,
{{current_user.custom_fields.<key_name>}} is this working in a macro ?
my field key is called access and it is plaintext, so my placeholder normally is
{{current_user.custom_fields.access}} ? I get only a blank space withit when i use the macro
View comment · Posted Feb 18, 2022 · Jean-michel WEISS
0
Followers
0
Votes
0
Comments
Jean-michel WEISS commented,
doesn't matter the day or whatever, even more, the customer answers a ticket, we can see briefly the answer in the preview when we highlight the ticket, but when we go inside the ticket by clicking on it, we don't see the answer. after several refresh, then finally, it appears. experienced with chrome browser, it seems that it works with edge
View comment · Posted Feb 08, 2022 · Jean-michel WEISS
0
Followers
2
Votes
0
Comments
Jean-michel WEISS commented,
+1, even in wordpress, this functionality exists
View comment · Posted Oct 09, 2019 · Jean-michel WEISS
0
Followers
3
Votes
0
Comments
Jean-michel WEISS commented,
I hope that you will not release it the 29th february of this year (2019)...This feature is to preserve your core market, even in OTRS which is available in a free version, the desktop notification is already there by default. Thanks Integromat, but no thanks, same for sweethawk, the connector is too limited. it should be embedded by default, natively
View comment · Posted Feb 26, 2019 · Jean-michel WEISS
0
Followers
2
Votes
0
Comments