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Kristina King

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Latest activity by Kristina King
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    Kristina King commented,

    1. Guide
    2. ...
    3. Setting up Zendesk Guide
    4. Enabling agents to access request forms

    I have another question on this based on the article. "Limited view for Agent interactions with ticket forms and ticket fieldsWhen an agent enters a request, they are only able to use ticket forms ...

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    Kristina King commented,

    1. Guide
    2. ...
    3. Setting up Zendesk Guide
    4. Enabling agents to access request forms

    Hello! I was directed here from another thread where I was trying to find a way Light Agents could see non end-user forms without having to open a new ticket as an agent and choose the type from th...

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    Kristina King commented,

    1. Support
    2. ...
    3. Tickets
    4. Presenting ticket forms to end users

    @... is there a way to create a URL that takes a light agent directly to a form? Whenever I try the route presented in this article, it loads the agent dashboard and not a new ticket form. I am try...

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