Stephen Marron

UPDATE:

I opted for the below working solution:

1. Turn off 'Add to Help Centre' in admin > channels > chat settings
2. Copy the chat embed snippet from admin > channels > chat settings
3. Go to Guide Admin > Themes > click 'customise' on the current active theme.
4. Click 'Edit code' in bottom right of screen
5. Open/edit templates/footer.hbs and paste the follow code at the bottom of the file
6. Publish & test

{{#if signed_in}}

{{/if}}

Hi everyone,

I also use the Web Widget (Classic) chat and would like it only to display for logged in Zendesk Help centre users.

In admin > channels > chat settings, the 'Add to Help Centre' option is checked and I am using a customised copy of the 'Copenhagen' theme.

Is there an option in admin to enable chat for logged in users only or do I need to disable the 'Add to Help Centre' option and manually add the chat embed snippet to my custom there footer.hbs using the {{#if signed_in}} tag as outlined above?

What is the best method to achieve the desired outcome? 

Thank you,