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Ryan Foley
Joined Apr 16, 2021
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Last activity Oct 26, 2021
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Latest activity by Ryan Foley
Ryan Foley commented,
Community comment Feedback - Ticketing system (Support)
Has anything happened with the ability for Zendesk to email outside users and link the outside user to a ticket? I share the sentiment that this is a basic function of any ticket tracking system and should be available.
At the very least, for our needs, we would like to be able to set a trigger that email the ticket out to a group of non-agent email addresses.
View comment · Posted Aug 18, 2020 · Ryan Foley
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