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Peter P
Joined Apr 16, 2021
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Last activity Oct 27, 2021
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Latest activity by Peter P
Peter P commented,
Community comment Feedback - Ticketing system (Support)
+1 automatic internal comments would improve efficiency and productivity allowing the agent to check customer info at first sight and/or following basic instructions to handle that case.
The use of the User Panel to leave notes results in a very confusing, not intuitive and easy-to-miss workflow. Besides, agent may shrink the panel! i.e. bye-bye info!
Thanks
View comment · Posted Jan 24, 2019 · Peter P
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