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Micah Roth
Joined Apr 16, 2021
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Last activity Oct 27, 2021
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Latest activity by Micah Roth
Micah Roth commented,
Community comment Q&A - Objects, workspaces, and rules
I just migrated to zendesk and noticed this right away in our initial testing. This is definitely annoying and I expect it will result in tickets being left open by mistake.
I'm a noob and don't fully know the ins and outs of triggers and automation but I wonder if there's a way to trigger the status change to pending if an agent submits as open.
View comment · Posted Jun 13, 2018 · Micah Roth
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