Mare Donohue
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Total activity15
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Last activity
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Activity overview
Latest activity by Mare Donohue-
Mare Donohue created a post,
Enhanced markdown issue
Agents have copy and paste that contains underscores and the enhanced markdown removes underscores and in some cases changes some text to italics. We know the workaround is Ctrl-Shift-V but this i...
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Mare Donohue commented,
What's the status of this? Undeliverables are not good when they go undetected. Last update that it would be worked on in 2022!
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Mare Donohue commented,
I created an All Agents group and put every agent in that group and added that group id to Targeted Groups. Hidden Groups are all the group ids I want to hide separated with a comma no spaces. I...
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Mare Donohue commented,
Zendesk support got back to me. You have to add the groups you want this to work for to the targeted_group_ids. This wasn't the case for the Assignee Mask app. Since I wanted it to work for all ...
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Mare Donohue commented,
I don't think that is required. The app looks very much the same as Assignee Mask and the only thing I entered were hidden group ids separated by a comma and it worked. But now that I uninstalled...
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Mare Donohue commented,
Strangely I had the Assignee Mask app working to hide groups -- enter group ids you want hidden separated by a comma and it was working. When the Assignment Control app came out I installed that on...
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Mare Donohue commented,
Does it take awhile to update? I assigned some group ids to hide from the assignee menu and they still show. Refreshed and logged out and back in but still not updated. The Assignee Mask app was ...
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Mare Donohue commented,
Thank you -- I searched for an easy way to find the group id and did not find this. I'll look at implementing this Assignee Mask. Any ETA on implementing the native version?
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Mare Donohue commented,
Assignee Mask looks promising but it looks like you need to get into the API just to find a group id to mask -- as it looks like it requires the id rather than the group name. I've never gotten in...
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Mare Donohue commented,
I tried to upload the current private party app but not allowed since it is version 2. I am very interested to know: 1. an ETA for releasing V2? 2. can I be notified when it becomes available? 3. ...