Nicholas Haddad

@Teri Reblin, I can screen share if you want, have you tried Assignee Mask in the ZD Marketplace?

In the interest of garnering context as to ~when~ it isn’t working, feel free to respond if you’d like, Mare.

I haven’t looked at the new Assignment Control app, but the targeted groups/users/orgs were required with the old one, same with Assignee Mask but it adds the option to apply to all users.

@dan — for the Zendesk app or for Assignee Mask?

@... -- The app I referenced earlier in this thread has been added to the Zendesk Marketplace and can be found here. It's called Assignee Mask and is largely the same as the old Zendesk Labs app, except that it's framework V2, is a little more performant, and you can apply the rules globally to all agents if you choose to rather than specifying targeted groups or orgs. Would this work for you until the native version is added?

@Josh Keller -- I just wanted to drop a note and say that the app I referenced earlier has been added to the Zendesk Marketplace and can be found here. It's called Assignee Mask and is largely the same as the old Zendesk Labs app, except that it's framework V2, is a little more performant, and you can apply the rules globally to all agents if you choose to rather than specifying targeted groups or orgs.