Laura

Hey there :) Beside the esthetic impact of the colours, it would be very helpful for workflow and organisation. In Gmail for instance you can give emails little stars in different colours. This enables me to mark the emails regarding different topics/importance/etc.

I am already using different views to separate the tickets in Zendesk. A further means of separation within each view would be very helpful to get even more order. I imagine changing the color of a ticket by a simple click next to the check box (for instance): one click = orange, two clicks = blue, three clicks = green, etc. You get the idea.

This should of course only be visible by myself and other agents having access to my views.

@ Zendesk Support Group: might this be an interesting feature to integrate?

Thanks in advance for consideration.