Arjun Mahadeva

1. Community
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

Hi Nicole, This occurs everyday. Due to the "reply all" duplicates issue I linked above, we regularly have to merge tickets. End-users may get confused and may assume we are closing their ticket wi...

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• Arjun Mahadeva
• Created January 30, 2018 21:24
• 4 votes

1. Community
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

I agree that this should be a configurable option, as Dan Bowman suggested. David's suggestion is great, but most of our replies are public, yet all of our merges are private (due to the "reply all...

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• Arjun Mahadeva
• Created December 20, 2017 19:11
• 1 vote