Jenny Berger

That might be a little late for my deadline, but just knowing it's forthcoming is huge. My company likes to rebrand often, so I'm sure I will have more chances to make use of it!

Thanks for all your hard work!!

Migration & restoring backups would be amazing! My company is going through a rebranding effort & these features would make rebranding our Help Center content infinitely easier. Any estimate on when the next release might occur?

Hi Felix -- Just wanted to pass on an issue I'm experiencing: After kbackup creates a backup of my Help Center content & images, the BackupLog.txt file that's created cannot be opened. When I try to open the file, I get this error message:

I'm not sure why I'm getting this error -- the backup log is right there in the backup folder & it has data in it (it's 14KB). Any idea why/how this might be happening?

Thanks for your help & all your hard work!

UPDATE: I think I figured this one out on my own -- it's a fault on my own computer, nothing to do with kbackup. Sorry for my confusion!!

Hi Felix -- thanks for your work on this & getting it out to the community!

Just having the following issue:

When I enter my Zendesk account details & click Backup, the program window says "Not Responding" for several seconds and then displays the following error:

"The general exception was hit: Invalid URI: The format of the URI could not be determined."

When I click OK, another message appears, saying the backup completed & shows the path to the folder.

When I navigate to the backup folder, there's a single HTML file, an images directory, and the BackupLog.txt file. The images directory is empty, and the single HTML file happens to be the first article in my helpcenter.

Question: Could this exception be caused by the security option I have set up in my account? (My acct is configured with the SSO option.) 

Thanks for your help!