Nnicolau

1. Community
2. Feedback - Help Center (Guide)
3. Help Center Article Editor needs to support (easy) source code formatting

Hello, The stripped down version of TinyMCE available within the Zendesk Guide, is rather underwhelming. Looking at the comments that have been shared on this post since creation, does not seem tha...

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• Nnicolau
• Created July 19, 2019 14:55
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Hi Nicole, Please feel free to read my previous post/comment. Should you require a more "hands on" overview of a case scenario, we have the "hijack account" function available for ZD Support Staff....

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• Nnicolau
• Created April 06, 2018 07:19
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

I'd like too custom Statuses. We have to use as workaround triggers and tags. Rather ugly for agents and makes reporting not so great: New // 1st time end-user contact Support on specific ticket C...

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• Nnicolau
• Created March 17, 2018 16:51
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk background colours

Agreed! Allow custom themes per staff. Some folk prefer darker interfaces, less eye straining

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• Nnicolau
• Created January 30, 2018 15:36
• 4 votes