
Nnicolau
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Last activity
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Activity overview
Latest activity by Nnicolau-
Nnicolau commented,
Hello, The stripped down version of TinyMCE available within the Zendesk Guide, is rather underwhelming. Looking at the comments that have been shared on this post since creation, does not seem tha...
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Nnicolau commented,
Hi Nicole, Please feel free to read my previous post/comment. Should you require a more "hands on" overview of a case scenario, we have the "hijack account" function available for ZD Support Staff....
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Nnicolau commented,
I'd like too custom Statuses. We have to use as workaround triggers and tags. Rather ugly for agents and makes reporting not so great: New // 1st time end-user contact Support on specific ticket C...
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Nnicolau commented,
Agreed! Allow custom themes per staff. Some folk prefer darker interfaces, less eye straining