Kristin Tomic

Bumping thread - this is absolutely an issue for my team. We're a small (4 member) group of support representatives that cover 21 hours a day, 6 days a week. The ability to handle calls on the go is critical for us, and the Support app doesn't give us what we need. The desktop version no longer appears to work on our phones. 

I would also like to see a Talk app, or Talk functionality within the Support app. I manage a small call center where representatives use cell phones almost exclusively and work from home on a regular basis. Having a Talk option within the Support app would make it much easier to assist customers on the go.