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Brandon, Rob

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Brandon, Rob commented,

Community commentDiscussion - Zendesk on Suite best practices

Great info in here.  I'm interested in the overall success of a help centre and the measurement of reduced help tickets.  We can see reduced webforms submitted and relate that to orders but a customer could easily pick up the phone or start a chat.  How is this overcome in your areas?  We've considered additional reporting so if a customer clicks on live channel support they would not be included as a deflected contact.  Thanks, Rob

View comment · Posted Feb 14, 2018 · Brandon, Rob

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