Paulus Indra Salim

1. Community
2. Zendesk Suite Q&A
3. Auto assign tickets on first reply

Hi Cyrup,   were you testing the trigger by replying via e-mail or Zendesk Support? Does "Update Via E-mail" mandatory?   thanks.

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• Paulus Indra Salim
• Created November 16, 2017 06:28
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Assign ticket to a group of agents

Hello sebastian,  you can assign group to certain ticket by choose the group from "Assignee" box on the top-left of your ticket. Don't forget to create the group. You can create a group from "Admin...

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• Paulus Indra Salim
• Created November 15, 2017 07:54
• 0 votes