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Julio Encinas

Joined Apr 16, 2021

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Last activity Oct 22, 2021

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Latest activity by Julio Encinas

Julio Encinas commented,

CommentGeneral account administration

"Chat transcript's time zone is always UTC."

This is a joke, really ... it causes huge confusion in my clients, because they have to keep calculating the time according to the time zone, since everything is already set up correctly in my Zendesk Support ...

We have had discussions since 2018 about the case and no official response from the company that would be the "best in the market"

View comment · Posted Mar 11, 2021 · Julio Encinas

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Julio Encinas commented,

Community comment Feedback - Ticketing system (Support)

I came across the same problem, in contact with the Zendesk chat, and the agent sent me links to discussions that took place in 2018, we are in 2021 and so far no official answer, this is said to be the best tool on the market, leaving your customers with no return on a problem to YEARS.

View comment · Posted Mar 11, 2021 · Julio Encinas

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Julio Encinas commented,

Community comment Feedback - Chat and Messaging (Chat)

I came across the same problem, in contact with the Zendesk chat, and the agent sent me links to discussions that took place in 2018, we are in 2021 and so far no official answer, this is said to be the best tool on the market, leaving your customers with no return on a problem to YEARS.

View comment · Posted Mar 11, 2021 · Julio Encinas

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