Jennifer Rose

We also want the ability to leave anonymous comments on an article from people without a Zendesk account.

We have only one article in our Help Center open for comments: an "Ideas" article. This is a place to get product feedback. We ask people to suggest new features and vote on other's ideas.

Enabling aliases is not a solution to our situation. Our problem is that the barrier to entry of requiring them to make a Zendesk account in order to leave an idea is too high, so an alias account has the same height of barrier.

Connecting Zendesk profiles and our platform's user profiles is not a solution either. We prioritize privacy for our users and I have confirmed with Zendesk support that if one of our users asks to delete their profile on our platform and they have a connected profile on Zendesk, their deletion request would not delete their Zendesk profile at the same time. So that's a non-starter for us.

Also, we don't care about the risk of negative or irrelevant comments from anonymous people commenting. We have the content moderation queue enabled and we don't mind monitoring that to make sure only real ideas are posted.