Styles

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

We think we have found a work around on this. Hope it helps others... We have 3 support agents and one agent we want to answer the phone 1st as he is best/most relevant person to speak to on the ph...

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• Styles
• Created January 25, 2018 10:45
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

This is imperative if we are going to use this feature in zendesk. With a small team round-robin does not work.

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• Styles
• Created June 26, 2017 11:33
• 17 votes