Styles

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

This is imperative if we are going to use this feature in zendesk. With a small team round-robin does not work.

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• Styles
• Created June 26, 2017 11:33
• 17 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

We think we have found a work around on this. Hope it helps others... We have 3 support agents and one agent we want to answer the phone 1st as he is best/most relevant person to speak to on the ph...

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• Styles
• Created January 25, 2018 10:45
• 2 votes

1. Agent guide
2. Ticket management
3. Viewing all events for ticket updates

Is there any way to see a history of where they have been or what the bot has told them? We seems to be sending duplicate information that people had already found it on our guide or via the bot. C...

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• Styles
• Created October 17, 2023 11:41
• 0 votes