Juz

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

This is a really basic feature. Our support agents need to have all info shown to them straight up in the one screen.For emails from some domains, or with particular subject lines, there's a standa...

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• Juz
• Created November 16, 2018 12:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

Hi there, I'm transferring about one hundred workflows from our current ticketing service into Zendesk.We have a number of potential triggers based around the sender address.It's a bit surprising t...

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• Juz
• Created November 12, 2018 15:59
• 2 votes