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Richard Chung

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Latest activity by Richard Chung

Richard Chung commented,

Community comment Q&A - Tickets and email

@... It is unfortunate, but I just confirmed that the work-around I proposed is working at the very least. 

View comment · Posted Jul 02, 2020 · Richard Chung

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Richard Chung commented,

Community comment Q&A - Tickets and email

@...

I'm working through a similar situation at the moment. I have a group set-up where one of the agents does not want to be sent notificaiton/assignment emails when tickets are assigned to this particular group. To get around this, I created an outlook email forwarding group, ZDSalesTarget which includes everybody, but that specific agent. In the trigger, I then use notify target -> ZDSalesTarget, rather than notify group to send the notification. I'm waiting for the email group to be set-up, so I haven't had the chance to confirm if this work flow works, but's its the closest thing I've found so far. 

View comment · Posted Jul 02, 2020 · Richard Chung

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