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Ryan Mathews

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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Ryan Mathews commented,

Community comment Discussion - Tips and best practices from the community

Thank you Daniel.  This is very insightful.

As a fellow KCS advocate, I thank you for helping forge a way ahead for the methodology in Zendesk.  We're in the early phases of an Adoption (about to launch our Wave 1 team) and clearly have benefitted from your expert feedback for the Knowledge Capture App.    

Hopefully, we'll see Guide KCSv6 certified one day.  We're clearly headed in the right direction as a community.

View comment · Posted Aug 15, 2017 · Ryan Mathews

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