Admin Malte Lensch/Andreas Ebert

Thanks for no answer...

In the meanwhile we have figured out a working workaround by using a trigger to control the chat queue and show/not show the chat widget.

{
"event": "page_enter",
"condition": [
"and",
[
"gt",
"@queue_size",
5
],
[
"eq",
"@visitor_is_chatting",
false
]
],
"actions": [
[
"blockVisitor",
"Warteschlange"
]
]
}

Alternatively, you can look at using the real time APIs in conjunction with the widget Javascript APIs to create custom code to see when to show/hide the widget based on the current number of chats in the queue. 

-> Can you provide more details on how such a solution would work? Thanks!