Stuart Rae

We've just installed the integrated cloud solution and are loving it. Our support and dev teams are now on the same page given we can link Zendesk tickets to VS tasks and pass comments both ways. When a dev makes a comment in VS on a task it is posted as an internal comment in ZenDesk so support agents know exactly where an issue is at. Dev's can easily access the Zendesk ticket for more context and history on the issue they resolving. In short in brings our Dev team and support team together and helps us deliver great customer service. The team @integratedcloud are also very responsive to new ideas and suggestions. Highly recommended!