Sean Morrissey
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Total activity32
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Last activity
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Activity overview
Latest activity by Sean Morrissey-
Sean Morrissey commented,
For the past 10 years this worked like a champ. Now when I send an email through zendesk, google is sending an email back to the zendesk email address creating a duplicate message in zendesk which ...
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Sean Morrissey commented,
There appears to be a glitch with the introduction of simplified messaging and/or the new SPAM filtering that has broken google groups seamlessly working with zendesk.
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Sean Morrissey commented,
I have noticed since switching to the new html format that I have an issue with emails that flow through google groups. When I have a ticket and send a public reply that goes to a google group, the...
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Sean Morrissey commented,
Agreed...We need to see Zendesk step up and add this feature.
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Sean Morrissey commented,
Follow up on this thread, 3 yrs of this feature being requested and no updates from the product support manager. I spoke with tech support and they agreed that this feature is requested all the tim...
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Sean Morrissey commented,
@Jake, I agree automation would and will create false positives. What if HTML and/or text satisfaction buttons/links could be added to a solved trigger thus directing the user to rate the ticket, r...
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Sean Morrissey commented,
Ben: Thank you. I really enjoyed this tip and I am using your suggested template.