Sean Morrissey

1. Email
2. How to solve issues with the email channel
3. How do I use Google Groups as a support address?

For the past 10 years this worked like a champ. Now when I send an email through zendesk, google is sending an email back to the zendesk email address creating a duplicate message in zendesk which ...

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• Sean Morrissey
• Created September 07, 2022 04:14
• 1 vote

1. Email
2. How to solve issues with the email channel
3. Can I use an email alias, distribution list, or Google Group as a support address?

There appears to be a glitch with the introduction of simplified messaging and/or the new SPAM filtering that has broken google groups seamlessly working with zendesk. 

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• Sean Morrissey
• Created August 31, 2022 00:27
• 0 votes

1. Email
2. Formatting and customizing your email
3. Implementing simplified email threading for email applications

I have noticed since switching to the new html format that I have an issue with emails that flow through google groups. When I have a ticket and send a public reply that goes to a google group, the...

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• Sean Morrissey
• Created July 20, 2022 18:10
• 0 votes

1. Community
2. Zendesk Support EAP - New Mobile Experience and Messaging
3. How do I provide feedback for the New Mobile App agent experience EAP?

The new eap seems to show html code for emails with html.... Does not behave this way in old interface. Feel free to call me for tkt examples

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• Sean Morrissey
• Created April 16, 2022 05:12
• 0 votes

1. Community
2. Zendesk Support EAP - New Mobile Experience and Messaging
3. How do I provide feedback for the New Mobile App agent experience EAP?

I cannot open pdf files with the new agent experience enabled. If I toggle the new eap off the pdf opens just fine

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• Sean Morrissey
• Created April 16, 2022 05:11
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to print ticket without internal note/comment

Agreed...We need to see Zendesk step up and add this feature.

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• Sean Morrissey
• Created January 14, 2018 16:08
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow a trigger to post comment updates

Follow up on this thread, 3 yrs of this feature being requested and no updates from the product support manager. I spoke with tech support and they agreed that this feature is requested all the tim...

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• Sean Morrissey
• Created November 20, 2017 04:40
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

@Jake, I agree automation would and will create false positives. What if HTML and/or text satisfaction buttons/links could be added to a solved trigger thus directing the user to rate the ticket, r...

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• Sean Morrissey
• Created August 12, 2014 02:47
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. A better email template for Zendesk

Ben: Thank you. I really enjoyed this tip and I am using your suggested template. 

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• Sean Morrissey
• Created August 13, 2013 02:48
• 0 votes