Adam Pemberton

Has anyone tried the Aircall solution (https://aircall.io)? They have a Zendesk integration that looks like it may solve the issue in this thread. Since Aircall is a software only VOIP, it can run on phones and tablets. We are evaluating it for our support staff, which is essentially, anyone in the company. We don't have dedicated support people, we all function as customer support when needed and available, so we need the flexibility to answer calls on our mobile devices wherever we are. See: https://aircall.io/call-center-software-integrations/zendesk.