Nick Rohan

I agree with Ming and the other comments above. We are currently using Dialpad and cannot switch until there is a functional Talk app that allows emergency on call operators to operate proficiently away from their desk on the weekends.

We currently use Dialpad for our Calling Channel. I would love to switch to ZD talk but some of the issues mentioned in this thread are the main reason we haven't switched. We have on call agents working 24/7. After business hours they work from home and working from a cellphone is essential because we don't have a high volume of calls (3-4 per weekend) so I can't pay someone to sit in front of a computer to wait for these calls. Dialpad handles this well but I would prefer to use the native phone app for simplicity of training staff and better integration. So to summarize:

1. Talk app on the cellphone is essential

2. Would need to be able to toggle availability on/off from a phone when on call agent's shift ends

3. A Talk setting which allows company to set how many missed calls knock an agent out of the queue. In Dialpad we knock someone out if they miss one call and if no agents are logged in with calls waiting a manager gets a phone call alert through Pagerduty so they can jump in and deal with it.