Ming

Hi there!

My company has a team of Customer Success Officers working in the office. However, I have another group of operators on the move all time and they'll need to communicate with customers frequently. It has been 2 years and this group of people have had to use their own mobile lines to communicate with customers. 

This is not a sustainable practice, and definitely not 'omnichannel', since that is what Zendesk is trying to advocate to us too. We have to seriously consider another service if that is the case. :( Really hoping for a mobile app for Zendesk Talk! I'm sure there is a demand for it!