tom

Amazing I just checked, I made a comment over a year ago on this and nothing changed. Anyway this is my last month with zendesk and switching to an alternative support platform - guess what you can edit tags on closed(archived) tickets. Don’t get me wrong this wasn’t the only reason I moved over but the general trend I am seeing is that zendesk is purely placed for multinational companies with robotic-like customer service employees. They really don’t care for anyone else or want to implement any changes that would help, it’s perfect the way it is.... This, I imagine, is why there are so many new support platforms entering the space, start shopping around and you will find a better fit and a for a better price

I don't use the Talk app but was considering switching for better integration but found that there is no iPhone app...This is almost funny in this day and age not to have an app for something like this and then for zendesk to ask for use cases?? Seriously?

- Working from home is getting ever increasingly more popular

- Not everyone is stuck at the office 9-5

- Small companies do not necessarily install a full telephone system but may rely on company mobiles

- Employees don't always assume one role; they may be designing, invoicing, packing, etc. having to rely on the browser to receive calls is not always possible

To name a few..

Least I have an easy answer, i'll stick with my current phone software

I want this feature also, very disappointed its not already implemented. Will stick with my current chat software until it is changed.

Pretty much all of the zendesk chat competitors have this feature so in answer to Zendesk, there must be a reason why they implement it........perhaps its useful....

Oh wow they do listen really hope this is implemented sooner rather than later!

+1

Heres my reason why I need this

My online retail company uses zendesk to deal with claims on damaged items during delivery. We haven't been using tags before, but now find it useful, so for example adding a tag shipping_claim to all the tickets with dame during delivery, lost parcels, etc.

With my shipping provider I can claim up to 6months prior, so for the historic tickets I now cannot add a tag for a colleague to easily whiz through search on all the tagged tickets to submit a claim.

Surely this is a basic and quite simple thing to implement, I do not understand the stubbornness here whatsoever