Tom Bamert

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

It is becoming apparent that Zendesk has gone down the deadly path of many other software companies.  They are continuing to add products to their software suite and failing to improve their existi...

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• Tom Bamert
• Created May 01, 2020 14:40
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

And the funny thing is that small business most likely make up most of the business, especially for talk.  There is no way Talk meets Enterprise needs with all these missing call center features.

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• Tom Bamert
• Created May 01, 2020 20:42
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

This lack of capability and the current lack of clarity in the documentation is not acceptable for any call center solution. We have been told by Zendesk we can do this with the API, but that is n...

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• Tom Bamert
• Created November 02, 2018 19:19
• 0 votes