Steve Ross

1. Community
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

A historical state report would not only be helpful in supporting payroll issues, but it solve a lot of other operational needs as well. Being able to see when and why statuses were changed would b...

• View comment
• Steve Ross
• Created January 25, 2018 17:33
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Talk - agents remain available after missed call

Zendesk, I'm extremely surprised this would not have been considered upon initial development. I just discovered this being a problem when doing my month end reports after my first month of using Z...

• View comment
• Steve Ross
• Created November 01, 2017 23:09
• 3 votes