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Chris Cooke
Joined Apr 16, 2021
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Last activity Oct 27, 2021
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Latest activity by Chris Cooke
Chris Cooke commented,
Community comment Feedback - Ticketing system (Support)
I agree it would be incredibly useful to have simple colour options for agents responding to tickets. We repeat a lot of the same wording to some of our customers (payment issues online) and customers tend to gloss over any sort of explanation longer than 3 lines. Colours are a great way to denote importance without it looking like you are yelling!
View comment · Posted Aug 21, 2019 · Chris Cooke
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