Ben Fulton
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Total activity28
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Last activity
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Activity overview
Latest activity by Ben Fulton-
Ben Fulton commented,
This migration broke emails to CCs on shared tickets for us, and I can't find any mention of shared ticket behavior in these docs. Is this a known issue, and do you know if there is a workaround? T...
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Ben Fulton commented,
We are frustrated by this miss in the reporting as well. I would like to report open Problem tickets sorted by Incident count to help our engineers prioritize fixes.
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Ben Fulton commented,
Hi Orsolya, I just wanted to see if the release date for this dataset has firmed up at all, and if it will be available soon as a beta test if we can opt-in. We have a team that could really use mo...
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Ben Fulton commented,
Hi, I'm looking for some more precise answers about what Contributors can access. "...for instance, contributors can view some tickets, but cannot respond or otherwise interact with them." This see...
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Ben Fulton commented,
Hi Heather, Thanks! We don't have a need for this add on aside from outputting lists, so I'm hesitant to spend any time with it unless we know it can definitely create a customer list from a user s...
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Ben Fulton commented,
Is there any way that we can export a list of the users in a user segment to CSV/spreadsheet, either from Guide or via Explore?
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Ben Fulton commented,
We really need two switches here—one for the user solving the problem when they follow a link to the article, and another that enables them to solve when they go to an *unlinked* article. What is h...
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Ben Fulton commented,
Hi Graeme, Unfortunately, our values do not look like numbers, so I tried building a metric that maps the string values to integers via a switch statement, but I am not getting any results. IF [Cha...
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Ben Fulton commented,
Our tickets have a multi-select field that we use to track the ticket escalation path through multiple tiers of support. If a ticket is assigned to one of those tiers, that tier's value will be add...
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Ben Fulton commented,
Regarding bulk update of existing users, I think we can muddle through by using bulk export to get the list and then perform a bulk update. However, bulk verification does not solve our email verif...