Ben Fulton
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Recent activity by Ben Fulton-
This migration broke emails to CCs on shared tickets for us, and I can't find any mention of shared ticket behavior in these docs. Is this a known issue, and do you know if there is a workaround? T...
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We are frustrated by this miss in the reporting as well. I would like to report open Problem tickets sorted by Incident count to help our engineers prioritize fixes.
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Hi Orsolya, I just wanted to see if the release date for this dataset has firmed up at all, and if it will be available soon as a beta test if we can opt-in. We have a team that could really use mo...
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Hi, I'm looking for some more precise answers about what Contributors can access. "...for instance, contributors can view some tickets, but cannot respond or otherwise interact with them." This see...
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Hi Heather, Thanks! We don't have a need for this add on aside from outputting lists, so I'm hesitant to spend any time with it unless we know it can definitely create a customer list from a user s...
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Is there any way that we can export a list of the users in a user segment to CSV/spreadsheet, either from Guide or via Explore?
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Does anyone from Zendesk have input on my question from 20 days ago? https://support.zendesk.com/hc/en-us/articles/360022186134/comments/1260800283650
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I'm trying to build a report that identifies the amount of time spent per update by the group the ticket was assigned to. Two years ago, a Zendesk rep posted this solution: You can achieve this Tim...
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Hi Graeme, One final question—what I really want to do is build a graph of the *count* of each max value, so I can illustrate what percentage of each week's tickets where maximally escalated to eac...
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Hi Graeme, Thanks—it turns out that the change is reported as an underlying tag change rather than reporting the field value's human readable name, which is not optimal. But at least I now know wha...