Shameel Abdulla

I got it :) 

What if there is an option to alert executives if a topic of their expertise is posted? And a dashboard to see those and choose to answer.

The following is the thought process behind it:

1) I find your idea of giving option to customer care executive to respond to topics great and feel will be productive.

2) But there is nothing triggering an involvement from executive. He may choose to ignore as well.

What do you think?

Hey do you mean to say that you are looking for an option where an agent can comment on a discussion and it directly gets reflected against a top publicly?