Jacob R.
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Total activity32
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Last activity
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Member since
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Activity overview
Latest activity by Jacob R.-
Jacob R. commented,
- In our Help Center, we have defaulted the most recent response to be at the top of the ticket correspondence. Agent Workspace pushes this to the bottom, which with lengthy tickets is going to be ...
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Jacob R. commented,
I added to the app request thread 2 months ago with no response, so I will post here. We've now had to disable this app because of how much chaos it can potentially cause. Can you help me understan...
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Jacob R. commented,
We would also like to see the checkboxes to verify the CC's default to being checked. It seems like an easy way to accidentally have them stripped off of a ticket by defaulting the boxes to be unch...
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Jacob R. commented,
@... As an enhancement, it would be great to have the ability to choose some of our custom Zendesk fields to display in the dialog so the agent can review if that information is correct prior to su...
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Jacob R. commented,
+1.
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Jacob R. commented,
+1, this would be incredibly useful for the same reasoning as @..., @...
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Jacob R. commented,
I agree with @..., I really don't see how it is a reasonable ask to have users create multiple dashboards for simple individual queries. +1 for the functionality being included.
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Jacob R. commented,
Is there an update from the product manager on if Internal Note SLA's will be rolled out anytime soon?
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Jacob R. commented,
+1 for this. It would be valuable data for us to know what can be phased out or changed to ensure macros are being appropriately applied to our tickets.
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Jacob R. commented,
+1 for our team as well! We would love the ability to reset the SLA for some of our longer development items. Rather than creating ridiculously long SLA metrics, having the SLA reset on an internal...