Atul Verma

1. Community
2. Zendesk Suite Q&A
3. Call Routing - Direct Dial an Agent

Hello Chris, The feature which you are looking for, may not be available as there is no option to prioritize the agent, but you can make a group with all the agents who so ever will be responsible ...

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• Atul Verma
• Created May 09, 2017 13:17
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Call Routing - Direct Dial an Agent

Hello Chris, I just tried to create your issue in my Zendesk: - I created Support group 1 for Client A and put Tom in it. - And created Support group 2 for Client B and put Sally in this. You can a...

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• Atul Verma
• Created May 10, 2017 05:14
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Call Routing - Direct Dial an Agent

You are most welcome. I am glad that it worked. Please get in touch with me for any Zendesk related issues.    Atul Verma  

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• Atul Verma
• Created May 15, 2017 09:55
• 0 votes