David Bernheim

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk background colours

If the grey text could be changed to black, it would be much easier to read...

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• David Bernheim
• Created November 10, 2018 11:31
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

Heather R's solution works for us. But this highlights Zendesk's stubborn resistance to giving this to users as an easy-to-use feature. If it is so easy to kludge a fix, can Zendesk not justify som...

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• David Bernheim
• Created October 09, 2017 14:03
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

We too would find this very useful. At present all we can do is copy the text of the email received, add this to a new comment on the existing ticket and prefix lines with "> ". Though this does th...

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• David Bernheim
• Created September 18, 2015 09:19
• 1 vote