Natalie Cherwin

We have a special ticket type that is triggered to notify email targets.  The recipients of the email targets cannot view the HTML link to view the full message.  This is a problem we are missing parts of orders.  The people receiving emails through target extension emails need a way to view the full message, and they end up looking silly because they have to reply to the end user for the full email, or submit a request to help desk crew for the full email.

My solution would be to display the HTML link in the ticket itself so this can be forwarded to cc's or email targets.

Thanks for considering.