Bruce Schwab

Russell, are you still there? Can we get a support ticket opened for this issue with Android?

Russell,
Btw, in our organization (I am the owner, 5 employees) I'm the only who works around the clock, so I'm the only one who uses the app on a mobile device. Everyone else only uses the PC interface when they get to work....

Thanks Russell,
I tried to take a screenshot, however I got the message "Taking screenshots isn't allowed by the app or your organization". I have tried uninstalling and reinstalling the app, still no luck

I found this thread while trying to find out why my Android ZD app revoked my access and won't let me sign in.  I can sign in on the desktop, and had been using the app on Android for a year or so, but now I can't get it to work.

Yes, allow admins & agents to use app is checked.

When trying to sign into the app, it says "not found" under my email address, which IS the primary email address (double checked) that I used before, and the same one I use to login on the desktop.

What is going on here?