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Philippe Balogh
Joined Apr 16, 2021
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Last activity Oct 23, 2023
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Latest activity by Philippe Balogh
Philippe Balogh commented,
It's quite possible that Zendesk will never implement the desired feature, as was explained in the previous post. Nevertheless, I would like to congratulate the thread on the occasion of its 14th anniversary. It was actually created on this day in 2009.
View comment · Posted Oct 23, 2023 · Philippe Balogh
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Philippe Balogh commented,
Yes, there was an update recently. The whole thread and its desired functionality became time-barred in October 2019. The ten years are up. :o
View comment · Posted Jun 04, 2020 · Philippe Balogh
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Philippe Balogh commented,
Next year this thread celebrates its 10th anniversary. What else should I say, apart from being very, very disappointed?
View comment · Posted Jan 08, 2018 · Philippe Balogh
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Philippe Balogh commented,
Maybe it's best if any of us is asking Zendesk Support once a month about the progress on the possibility that (supervising) end users can comment tickets from their organization. It doesn't matter if a such a user is put CC or if he has the general right to comment. It's just important that it's possible in an automated way.
Even an upgrade from Team or Regular to Professional Plan doesn't solve the problem because Zendesk's workaround is a unusable.
The existence of the (unusable) workaround is at least something like a proof that Zendesk is aware of the problem although they deny that there is a problem or a missing function at all.
View comment · Posted Mar 24, 2017 · Philippe Balogh
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Philippe Balogh commented,
I asked Zendesk Support about the mentioned comment by Jake Holman from 2015. Zendesk Support told me that he has left the company and the Zendesk developer team isn't working on that. They told me to use a workaround which is more or less unusable.
Our customers and our company are far away from being content with Zendesk's idleness.
View comment · Posted Mar 24, 2017 · Philippe Balogh
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Philippe Balogh commented,
We don't run the Enterprise edition of Zendesk. And even if we did then the solutions and workarounds presented here are much too complicated. Zendesk users need a simple solution for a common problem. Maybe we all have to say goodbye to Zendesk sooner or later.
View comment · Posted Nov 25, 2016 · Philippe Balogh
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Philippe Balogh commented,
Yes, this thread is still active but Zendesk is ignoring us for seven years now. :-(
View comment · Posted Nov 25, 2016 · Philippe Balogh
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Philippe Balogh commented,
Yes, Adam's proposal is highly appreciated. In our company a solution like that would end the discussion immediately about leaving Zendesk.
View comment · Posted Oct 26, 2015 · Philippe Balogh
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Philippe Balogh commented,
On August 17 Erin Boyle (Zendesk Product Manager) promised to re-review the cases over the next couple of days. In a few days, this statement will be two months old and in some months from now it will be forgotten completely. That's my impression of Zendesk's efforts to implement the functions we are now discussing in this thread for six years.
The GOODBYE solution suggested by Mike probably will become reality for many of us. Sad but true.
View comment · Posted Oct 13, 2015 · Philippe Balogh
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Philippe Balogh commented,
Why does it take that long? It will be 6 years soon that Zendesk is aware of this important and needed functionality. I'm very disappointed.
View comment · Posted Aug 14, 2015 · Philippe Balogh
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