Philippe Balogh
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Total activity59
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Last activity
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Activity overview
Latest activity by Philippe Balogh-
Philippe Balogh commented,
Kristen Mirenda, a Zendesk Product Manager stated in 2018, that she's officially removing the "Planned" label to avoid confusion. Nevertheless this thread will celebrate its 11th anniversary in two...
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Philippe Balogh commented,
Yes, there was an update recently. The whole thread and its desired functionality became time-barred in October 2019. The ten years are up. :o
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Philippe Balogh commented,
Next year this thread celebrates its 10th anniversary. What else should I say, apart from being very, very disappointed?
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Philippe Balogh commented,
Maybe it's best if any of us is asking Zendesk Support once a month about the progress on the possibility that (supervising) end users can comment tickets from their organization. It doesn't matter...
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Philippe Balogh commented,
I asked Zendesk Support about the mentioned comment by Jake Holman from 2015. Zendesk Support told me that he has left the company and the Zendesk developer team isn't working on that. They told me...
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Philippe Balogh commented,
We don't run the Enterprise edition of Zendesk. And even if we did then the solutions and workarounds presented here are much too complicated. Zendesk users need a simple solution for a common prob...
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Philippe Balogh commented,
Yes, this thread is still active but Zendesk is ignoring us for seven years now. :-(
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Philippe Balogh commented,
Yes, Adam's proposal is highly appreciated. In our company a solution like that would end the discussion immediately about leaving Zendesk.
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Philippe Balogh commented,
On August 17 Erin Boyle (Zendesk Product Manager) promised to re-review the cases over the next couple of days. In a few days, this statement will be two months old and in some months from now it w...
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Philippe Balogh commented,
Why does it take that long? It will be 6 years soon that Zendesk is aware of this important and needed functionality. I'm very disappointed.