Holli Kyle

Ahhh! That makes sense. I removed the line you mentioned however the add to conversation is still not available. 

We are wanting to use this support center with a partner company of non-agents (end-users) - they need to be able to track their open tickets and add comments on them outside of just their email box.

Thanks again for your help!

Oops! It appears I got logged out during making the change however when I made the update and saved it successfully I am still getting the same result. 

Hi there - I made that update but still same result. :(

Hi Ifra! Thanks again for the help! It is still not working and I checked to make sure I copied exactly what you had. :/ I'm so sorry I'm not sure what is wrong.

Hi Ifra! Thanks so much for sticking with me on this. I made the update however it is still not working :(

Hello there - I am still having this same issue and I wonder if it's possible to fix. Here's the link again to my support center: https://knackops.zendesk.com/hc/en-us 

I suspect the conflict has to do with the way I set up this support center... I followed the steps of this article: https://support.zendesk.com/hc/en-us/articles/4408884098074-Setting-up-a-requests-only-tickets-only-help-center Hopefully the additional context is helpful.

Hi there! I've read through the comments here and got a bit further however for some reason my fixed metric is returning a different result from when I filter the data. For the date range, I even tried using DATE_GREATER_OR_EQUAL(Ticket created - Date],"2022/01/01") AND DATE_LESS_OR_EQUAL([Ticket created - Date],"2022/12/31") and got the same exact result however with this format I was at least able to change the dates to see them update to make sure it was working. I'm just not sure why the filter would result in such a hugely different number than the fixed formula?

Thanks for your patience. I've made the update however that has not made a change to the original issue - I am still unable to "Add to conversation" from the requests page :(

Thanks so much for your persistence in helping with this issue... I hope we are close?

Thanks so much for your help. Here is the link: https://knackops.zendesk.com/hc/en-us

"end_user" is not working for me either :(