Brook

My team uses internal notes for recording important information regarding customer billing issues and NCMEC/LE reporting. These notes are often lengthy and when they are cut off without warning, we end up with incomplete information that is vital to both completing appropriate refunding/product distribution for customers, and providing adequate information when reporting important things like CSAM and real life threats to appropriate agencies. 

Seconding Monica's comment here - a Custom Role where we could set an agent to access all tickets except in groups X, Y, Z, etc. would be ideal.